SkyBell’s exclusive motion sensor, on-demand access and invisible night vision give you more convenience, control and safety over answering your door. Features: - Motion Sensor – Detects visitor even if they don’t press button. On-Demand Access – Open camera feed from app. Multiple users and devices. Skybell app download and set up. Once you are done with the doorbell installation, download the sky app into your mobile device. Go to the app store for iPhone users or google play store for android users and download the app. Install it and sign up, enter your email, password, name and then tap the sign up button.
The SkyBell mobile app is compatible with both the SkyBell HD and SkyBell Trim Plus devices and works on most iPhones, iPads, Android smartphones, Android tablets, and other smart devices running the following operating system versions: iOS 9 and up. Android 4.4 and up. Oct 24, 2018 We designed the SkyBell Resource Center to provide comprehensive Product, Installation, and Support of the SkyBell HD and SkyBell Trim Plus devices. You can navigate quickly between these main categories using the main menu towards the top of each page. Jul 21, 2021 This app is for the SkyBell HD version of the SkyBell Video Doorbell. If you need assistance with your SkyBell HD, please contact support@skybell.com or call 888-423-9194 for live support (Monday-Saturday 7:00 am – 5:00 pm PST).
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Speaking with a Visitor
To speak to your visitor, press and hold the “Hold to Talk” button while you speak. To hear your visitor, let go of the button.
SkyBell Call Details
- SkyBell needs 30 seconds after reach call to reset before you can make a button-press initiated video call
- There is a five minute maximum limit for each call
Downloading App: From an iPhone
To download the app from the iTunes App Store from an iPhone:
- Open the “App Store” App
- Search “SkyBell”
- Tap on “SkyBell Doorbell”
- Tap “Free”
- Tap “Install”
Downloading App: From an iPad
To download the app from the iTunes App Store from an iPad:
- Open the “App Store” App
- Type “SkyBell” in the top right search bar and tap “Search”
- Near the top left area of the screen, tap on “iPad Only” and select “iPhone Only” from the dropdown menu
- The “SkyBell Doorbell” app should appear
- Tap “Free”
- Tap “Install”
Downloading App: From an Android
To download the app from an Android Smartphone:
1. Open the “Play Store” app
2. Search “SkyBell”
3. Tap “SkyBell Android”
4. Tap “Install”
5. Tap “Accept”
Answering SkyBell Call from Locked Screen – iOS
**iOS Users** – Please note that you must be very precise when you tap and slide your finger when answering a push notification on iOS devices. Be sure to tap the actual text itself of the alert and swipe to the right. If done correctly, the alert will slide a bit before the clock slides as well. Accuracy is especially important for the iPad.
Using the On-Demand Feature
Making an “on-demand” call is very easy. Here are the steps:
- From the homepage, tap the SkyBell that you want to make the On-Demand call
- Then tap “Call” in the upper right hand corner
- Wait up to 2 minutes for the On-Demand video call to start
On-Demand Details
SkyBell is the only video doorbell with an On-Demand feature. Here are some details on how it works.
- Once the On-Demand call starts, it works exactly like a normal button-press initiated video call.
- A “normal” On-Demand call means you open the On-Demand call without previously being in a video call. This takes up to 2 minutes.
- A “call back” On-Demand call means you open the On-Demand call immediately after a normal video call (from a button press) has ended for whatever reason. This takes up to 30 seconds.
- A “call back” On-Demand call after a “normal” On-Demand call will take up to 2 minutes.
Compatible iOS Devices
The SkyBell iOS app will work on the following iOS devices:
- iPhone using iOS 8 and later
- iPad 2 using iOS 8 and later
- iPod touch (4th Generation) and later
Compatible Android Devices
The SkyBell Android app is tested for the following devices:
- HTC One
- Samsung Galaxy S3, S4 and S5
- Samsung Note 2 and Note 3
- Nexus S
SkyBell can work with other Android smartphones although we have not specifically tested other devices than those listed above. The app should work with most Android devices.
If you are experiencing issues on an Android device, please contact customer service at https://skybelltechnologies.zendesk.com/hc/en-us. Please include your smartphone model and your phone’s current Android software version number if possible.
Before you begin the installation process, please review the following 4-point checklist to ensure the SkyBell will function correctly in your 玉祥娱乐.
Please be sure your transformer is providing the right amount of current to the doorbell. You can do this by using a volt meter and testing the leads at your front door as well as the terminals on the transformer itself.
SkyBell is designed to work on low voltage power from 10-36 VAC 10 VA and must be installed with a mechanical or digital doorbell to work properly. SkyBell will not work with a wireless doorbell chime.
SkyBell is designed to be connected to one transformer wire and one wire from a mechanical or wired doorbell chime. Please DO NOT attempt to connect SkyBell to a stand-alone power source like a power supply or to both terminals of a transformer. If you are not using a doorbell chime, you MUST use a 10 ohm/10 watt resistor in between one connection of a SkyBell wire to a power wire. You can find a link to buy a resistor on our 3rd-party products page.
Power Diagrams
Click link to see all power diagrams.
Skybell App Windows
WARNING: Failure to adhere to the power configuration instructions may cause damage to your SkyBell and will automatically void your warranty.
Resistor Setup Details
If you are not using a doorbell chime, you MUST use a 10 ohm / 10 watt resistor on one connection between SkyBell and the power source. Here is a detailed image of a setup for a low voltage transformer and a 12 VDC power supply. (Click to see a larger image)
SkyBell will work with mechanical doorbell chimes without any changes.
If you have a digital doorbell chime, you’ll need to install the Digital Doorbell Adapter Accessory.
SkyBell will not work with wireless doorbell chimes or existing intercom systems.
Mechanical vs. Digital Doorbell Chime
How can you tell difference? The only way to know for sure is to actually examine the chime itself. An analog doorbell chime has two pistons that strike metallic keys to make the “Ding Dong” sound. A digital doorbell is just a speaker that digitally replicates the sound of a doorbell ring.
There are two router configuration settings required to ensure proper operation of your SkyBell:
1. Wi-Fi networks
SkyBell HD and SkyBell Trim Plus/Pro require a 2.4GHz wireless router connection with a separate SSID. The devices will not connect with a 5GHz wireless network. If you have a dual-band router, be sure to segregate your wireless networks and connect to the 2.4GHz network before starting the syncing process.
SkyBell Trim II Pro utilizes Dual-band wireless technology to connect with 2.4GHz and 5GHz wireless networks. You do not need to segregate the bands on your Dual-band wireless router.
2. Wireless-N (802.11n) standard
SkyBell is compatible with the 802.11b/802.11g and 802.11n IEEE wireless networking standards. However, as the Wireless-N standard has a significantly faster data transfer rate, we recommend this setting for the high-quality HD video data. If your router is set to “B/G” only, we recommend turning on the “BGN” mode.
Note: In rare cases, SkyBell will not complete a sync if your router is set to “B/G” or “BGN”. If your SkyBell is blinking green/blue and does not complete the sync to solid green, try changing router settings to “N-only” mode.
SkyBell requires at least 1.5 Mbps of consistent upload speeds and a full-time, fast-speed internet connection.
Please test your Wi-Fi signal strength at your front door. To do this, follow these steps to conduct a speed test for your Wi-Fi network from your doorbell:
- Download one of the following apps: –
- Place your smartphone next to SkyBell and make sure your door is closed.
- Tap “Begin Test”.
- Record the values for “Download” and “Upload” speed.
If you are below this speed level, try the following:
Skybell App Setup
- Move your router closer to the SkyBell.
- Add a Wi-Fi Range Extender.
- Increase your bandwidth/connection speeds from your service provider.
If you don’t have sufficient signal strength, you’ll need to move your router closer to SkyBell or purchase a Wi-Fi extender. The Wi-Fi extender we recommend can be found on our 3rd-party products page.
If you have difficulty syncing SkyBell at the start, your video feed does not load even though you receive a push notification, or you experience latency during the video feed, you may need a Wi-Fi range extender or a more modern router, even if your Speed Test score is within the acceptable range.
PRODUCT SUPPORT AVAILABILITY
Skybell App Pc
Monday - Friday: 7:00am to 5:00pm PST
Saturday: 8:00am to 2:00pm PST
Tel: (888) 423-9194
Email: [email protected]
SALES SUPPORT AVAILABILITY
Monday - Friday: 8:00am to 5:00pm EST
Tel: (407) 856-2637
Email: [email protected]
Note: calls in queue before cutoff time will be answered in the order they were received.
PRODUCT SUPPORT AVAILABILITY
Monday - Friday: 7:00am to 5:00pm PST
Saturday: 8:00am to 2:00pm PST
Tel: (888) 423-9194
Email: [email protected]
SALES SUPPORT AVAILABILITY
Monday - Friday: 8:00am to 5:00pm EST
Tel: (407) 856-2637
Email: [email protected]
Note: calls in queue before cutoff time will be answered in the order they were received.